Refunds and Returns

Overview

To help ensure all customers are completely satisfied with the quality and value of our products, our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, we may still be able to accept your return, but we won’t be able to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Item not in its original condition or damaged
  • Any item that is returned more than 30 days after purchase

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If your refund is approved, it will be processed, and a credit will be applied to your original method of payment, within 10 business days.

Late or missing refunds

If you haven’t received a refund within 10 business days of approval:

  • Check your payment account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve still have not received your refund, please contact us at returns@aia.boutique.

Sale items

  • Only regular priced items may be refunded.
  • Sale items are not eligible for refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@aia.boutique.

Gifts

If the item was marked as a gift when purchased and shipped to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

To return your purchase, mail any items to:
AIA
Attn: Returns
1411 Elm Avenue
Torrance, CA 90503
USA

You will be responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@aia.boutique for questions related to refunds and returns.

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